The SEND Information and Advice Service provided by The Rose Road Association aims to empower children and young people with special educational needs/disabilities and their parents/carers to make informed decisions about education, health and social care. We provide a broad range of factual and impartial information about SEN and disability including: Local policy and practice. The Local Offer. Personalisation and Personal Budgets. Law on SEN and disability, health and social care, through suitably independently trained staff. Advice for children, young people and parents on gathering, understanding and interpreting information and applying it to their own situation. Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress. Individual casework, representation and support in preparing for and attending meetings. Help in filling in forms and writing letters/reports. Support on exclusions. Support in resolving disagreements, including mediation and tribunals. Signposting to local or national sources of advice, information and support. Links to local parent support groups and forums.